Privacy Policy
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Who we are
Discovery Spring Water
Last updated: January 5, 2026
Discovery Spring Water (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you place an order or contact us, we may collect:
- Full name
- Email address
- Phone number
- Delivery address
b. Usage & Behavioral Data
We use analytics and behavior-tracking tools to better understand how visitors interact with our website.
This includes:
- Pages visited
- Time spent on pages
- Clicks, scrolling, and navigation behavior
- Device type, browser, and operating system
- Approximate location (via IP address)
2. Analytics & Tracking Tools
We use the following third-party services:
Google Analytics 4 (GA4)
GA4 helps us measure website traffic and usage patterns to improve performance and user experience. GA4 may collect anonymized data such as IP addresses, device information, and interaction events.
Privacy Policy: https://policies.google.com/privacy
Hotjar
Hotjar helps us understand user behavior through tools such as heatmaps, session recordings, and surveys. Hotjar does not track personally identifiable information and masks sensitive data.
Privacy Policy: https://www.hotjar.com/legal/policies/privacy/
3. Cookies
Our website uses cookies and similar technologies to:
- Enable website functionality
- Analyze user behavior
- Improve performance and content
By continuing to use our website, you consent to our use of cookies. You may manage or disable cookies through your browser settings.
4. How We Use Your Information
We use collected information to:
- Process and fulfill orders
- Communicate regarding purchases or inquiries
- Improve our website and services
- Monitor website performance and security
5. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill business and legal obligations
- Maintain customer records
- Resolve disputes
Behavioral and analytics data is retained according to the retention policies of GA4 and Hotjar.
6. Data Sharing
We do not sell or rent your personal information. We may share data with trusted service providers only where necessary to operate our website or deliver services.
7. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal data
- Request correction or deletion
- Withdraw consent for data processing
To exercise your rights, please contact us using the details below.
9. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
info@discoveryspringwater.com
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately.